Living with COVID-19

Please be aware that we are very much 'open for business'

However, we still need to protect the most vulnerable patients and our staff so we ask that you wear a mask when visiting us. 

If you have symptoms of fever or cough, sore throat etc that could be covid we will consult by telephone where possible. 



Appointments System

You can make an appointment in the following ways:


By telephone on (01707) 273338 between 08.30 - 18.30

Online via the link at the top of this page; please ask at reception for details (registration required).

Routine Appointments

Please book in advance with the doctor or nurse of your choice.

Routine appointments are available with all GPs and practice nurses, although not all GPs or nurses are available every day. Both morning and afternoon appointments can be booked up to three weeks in advance. Appointment times are variable as we try to adapt them to need.

Routine evening appointments are available on Mondays. We also provide appointments on alternate Saturday mornings for patients who cannot come during the week.

Same Day Appointments

We have a duty practitioner rota to accommodate patients in need of medical attention that same day. If required you will be seen by the appropriate practitioner on the same day. You may be seen by a doctor or our qualified Nurse Practitioner.

Please telephone to request a same day appointment if you feel your problem cannot wait for a routine appointment. Please book in advance in all other circumstances.

Telephone Appointments

Advice and many queries can be dealt with over the telephone. All the doctors have time set aside for telephone appointments.

If you wish to speak to a doctor please telephone the surgery and a receptionist will be able to arrange an appointment time when the doctor can call you back.

Saturday and Evening Opening

Pre-booked appointments are available for certain evenings and Saturday mornings. Appointments will be open to all, and we hope that this will appeal particularly to those who are working during the week and have previously found it difficult to see the doctor.

Appointments must be booked IN ADVANCE. Doctors will not be available for walk-in or emergency care of any sort. If you require this you must contact the Out of Hours Service in the usual way. Please do not embarrass our receptionists by asking.

Appointments will be available every Monday evening and every other Saturday morning.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

WelHat Enhanced Access Service

Would you like to see a GP or Nurse for routine appointments in the evening or at the weekend?

Try the WelHat Enhanced Access Service

Local practices are working together to provide appointments at a time which is most convenient for you.

Welhat Enhanced Access Service provides appointments to those who would prefer to be seen for routine GP or nurse appointments later in the evening or at the weekend. These appointments can be booked with the receptionist at your own GP surgery however you may not see your own GP or practice nurse and you would have to travel to Spring House Medical Centre for your appointment. When booking an appointment, you will need to give permission for your medical records to be accessed and updated.

Routine appointments are available:

  • Monday to Friday: 18:30 – 20:00
  • Saturday: 08:00 – 16:00
  • Sunday: 08:00 – 14:00

Appointments are available from 3 April 2018. For more information on the WelHat Enhanced Access service, or to book an appointment please speak to a member of your practice reception team or call 01707 273338. More information is available at

Please note these are not emergency appointments. Patients requiring emergency treatment should Herts Urgent Care on 111.

If you need to cancel or rebook an enhanced access appointment please contact reception on 01707 273338.

When the practice is closed you can call 01707 294358 to leave a message.

Training Practice


Since 2005, Potterells Medical Centre has been accredited as a Training Practice.

In order to do this, the Practice had to undergo significant training and transformation. Our accredited Trainers, Dr Heath and Dr Ridout, undertook a teaching qualification.   We even had to extend the practice building to accommodate the extra space necessary.

In becoming a training establishment we transformed many of our procedures and raised our standards further in order to reach the level of approval necessary to train the next generation of GPs and hospital doctors.

We feel the introduction of qualified doctors as learners into the practice has raised standards in the practice and continues to do so day by day. As a result we are now in a position to provide a higher level of service to all our patients.