Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Book an Appointment

{{ Number(0) + 1 }} Check your condition first

Many conditions can be treated without the need to see your GP.

See the NHS Health Resources for more support and advice

{{ Number(1) + 1 }} Pharmacy and Self-Care

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

{{ Number(2) + 1 }} Online Consultations

You can use our online consultation service for the following: 

  • To request advice from our GP
  • To request a sick note 
  • To request a referral 
  • To request administrative help 

Use our online consultation service

If your request requires for you to be seen face to face, you will be advised to contact the surgery by telephone to book an appointment. Therefore, if you feel your condition needs to be seen, please call 01707 273338 to book.

{{ Number(3) + 1 }} Urgent appointments for today

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

You will be triaged by our Care Navigator, you may be seen by a Physiotherapist, Duty Pharmacist, Nurse Practitioner or Doctor.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in. Please telephone to request a same-day appointment if you feel your problem cannot wait for a routine appointment. Please book in advance in all other circumstances.

How to book

{{ Number(4) + 1 }} Book a Routine Appointment

Please book in advance with the Doctor or Nurse of your choice.

Routine appointments are available with all GPs and Practice Nurses, although not all GPs or nurses are available every day. Both morning and afternoon appointments can be booked up to 3 weeks in advance. Appointment times are variable as we try to adapt them to needs.

Routine evening appointments are available on Mondays. We also provide appointments on alternate Saturday mornings for patients who cannot come during the week.

How to book

Need advice from your GP

You can use our online service for the following: 

  • To request advice from our GP
  • To request a referral
  • To request administrative help

Contact us online

{{ Number(5) + 1 }} Telephone Appointments

Advice and many queries can be dealt with over the telephone. All the clinicians have time set aside for telephone appointments.

Where possible the Clinician will try to call around the time made, however, due to some circumstances, they will aim to make the call within the session time.

  • Morning sessions between 9am to 12pm
  • Afternoon sessions between 2pm to 5pm

We try to be as flexible as possible to accommodate availability or accessibility. Please tell the Care Navigator when booking if you are restricted when the Clinician can call back.

How to book

{{ Number(6) + 1 }} Sickness Certificates (Fit Notes)

{{ Number(7) + 1 }} Travel Vaccinations

{{ Number(8) + 1 }} Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 10:30am.

Telephone: 01707 273338

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

{{ Number(9) + 1 }} Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

How to cancel

Out of Hours

Extended Hours - Saturday and Evenings

Appointments must be booked in advance.

Pre-booked appointments are available for certain evenings and Saturday mornings. Appointments will be open to all, and we hope that this will appeal particularly to those who are working during the week and have previously found it difficult to see the doctor.

Doctors will not be available for walk-in or emergency care of any sort. If you require this you must contact the Out of Hours Service in the usual way.

  • Reception opening is extended to 9pm on Mondays.
  • Reception is also open one Saturday per month from 8:30am to 11am.

WelHat Enhanced Access

Would you like to see a GP or Nurse for routine appointments in the evening or at the weekend?

Try the WelHat Enhanced Access Service

Local practices are working together to provide appointments at a time which is most convenient for you.

Welhat Enhanced Access Service provides appointments to those who would prefer to be seen for routine GP or nurse appointments later in the evening or at the weekend. These appointments can be booked with the receptionist at your own GP surgery however you may not see your own GP or practice nurse and you would have to travel to Spring House Medical Centre for your appointment. When booking an appointment, you will need to give permission for your medical records to be accessed and updated.

Routine appointments are available:

  • Monday to Friday: 6:30pm to 8pm
  • Saturday: 8am to 4pm
  • Sunday: 8am to 2pm

For more information on the WelHat Enhanced Access service, or to book an appointment please speak to a member of your practice reception team or call 01707 273338. More information is available on the Ephedra Healthcare website

If you need to cancel or rebook an enhanced access appointment please contact reception on 01707 273338.

When the practice is closed you can call 01707 294358 to leave a message.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy