The receptionists are your link with the rest of the practice. They may need to ask you medical details in order to work effectively. All information given to them is treated in confidence. We are proud to have a great team of efficient and courteous receptionists, however please be aware that they have a very tough job trying to balance the needs of all. We therefore insist that they are in turn treated in a courteous manner. Abusive or violent behaviour towards a staff member will prompt removal from the list.