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Download the latest newsletter from Potterells Patient Group Autumn 2019 newsletter

 Not sure if you should participate in the bowel cancer screening programme?  Click here to read this patient's story

Primary Care Networks. As part of new initiative by NHS England we are working together with the other practices in Hatfield to provide additional services to our patients. A clinical pharmacist will be starting soon through this new initiative. 

Practice Management

Mrs Lilian Cross (f)

Lilian runs the staff organisation and administration side of the surgery. We strive to give you the best possible care and attention. If you have any suggestions or are unhappy with our service, please speak to the practice manager.

Mrs Asiya Ali (f)


The receptionists are your link with the rest of the practice. They may need to ask you medical details in order to work effectively. All information given to them is treated in confidence. We are proud to have a great team of efficient and courteous receptionists, however please be aware that they have a very tough job trying to balance the needs of all. We therefore insist that they are in turn treated in a courteous manner. Abusive or violent behaviour towards a staff member will prompt removal from the list.

Mrs Siobhon Caswell (f)
Mrs Carole Nicholls (f)
Mrs Esther Slater (f)
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