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CORONAVIRUS. If you require advice about COVID-19 please visit the NHS111 website first. Please be aware that we are keeping attendance at the surgery to a minimum. If you have an appointment you will be phoned first and invited to come to the surgery only if it is necessary. 

Please use eConsult to request advice from the surgery if you can. 

Invitation from the chairman

Potterells Patient Group (PPG)

patient survey

What does a patient group do?

Potterells Patient group is a group of patients interested in health and healthcare issues, who want to get involved with and support the running of our practice at Potterells. The group also includes the Practice Manager and a Clinician is present. The group meets every 6-8 weeks to decide ways and means of making a positive contribution to the services and facilities offered by the practice to its patients. Additional meetings with the Surgery partners also take place

Potterells Patient group are working together with the Clinicians and the practice, to improve services and to promote health and improved quality of care


Improving communication by assisting in the production newsletters or

leaflets that provide patients with information about their health and

how to access services


Together with members of the Practice Team and other significant NHS

and/or Local Authority partners participate as appropriate in the

organisation of health promotion events so that patients can have a

really good understanding of their health and how best to look after it.


Acting as a ‘critical friend’ to the Practice, by helping it appreciate and

understand what patients are thinking and wanting from the practice


Helping to fill some of the gaps in services by signposting patients to

available support or providing services such as patient libraries,

volunteer transport, befriending and support groups.


Influencing the services that are provided, and where they are provided,

by taking part in what are called commissioning decisions: this means

that services can be developed in the way that is best for patients.


Undertaking appropriate survey or research to find out what matters to

patients and discussing the findings with the Practice.

If you wish to join the PPG please contact Practice Manager Lilian Cross.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


Please click the link below to read the Terms of Reference for the Potterells Patient Participation Group. 



The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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