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IF YOU HAVE TRANSPORT ALREADY ARRANGED FOR A HOSPITAL APPOINTMENT PLEASE DO NOT PHONE THE SURGERY PHONE THE HOSPITAL THAT YOU ARE ATTENDING FOR FURTHER INFORMATION

My Care Record

Your medical records can be available for hospital doctors or nurses to access, please CLICK HERE for further information

Accessing medical records online. 

For further information and to download an application form please see the Accessing online services page

Health Walks.

The patient group have organised a weekly health walk starting from the Brookmans Hotel every Thursday at 10.30, see the PPG pages for further information.

Electronic Prescriptions

We are pleased to announce that Potterells is now using the electronic prescription transfer system. This should be a simpler process for issuing medication and we hope it will be more secure and will mean fewer prescriptions going missing. If you would like to make use of this service please inform your regular pharmacist

 

Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in the following ways:

Online – via the link at the top of this page.

In person - drop your repeat form off in the prescription box by reception.

By post - post your repeat form to us at this address (don't forget to include an SAE if you want it returned by post).

At your local pharmacy

The following pharmacies will collect your repeat forms:

  • Keans Pharmacy in Welham Green
  • Jhoots Pharmacy in Brookmans Park
  • Boots Pharmacy in Potters Bar

Collecting or Receiving Your Prescription

All repeat forms must be initialled to indicate where you wish to collect them from (allow two working days):

  • S       Surgery
  • KP     Keans Pharmacy, Welham Gree
  • JH     Bradmore Green Pharmacy, Brookmans Park
  • BPB   Boots Pharmacy, Potters Bar
  • BH     Boots Pharmacy, Hatfield*
  • ASDA Asda Pharmacy, Hatfield*
  • SAE   By post (include a stamped addressed envelope)

*Prescriptions to be collected at Asda and Boots in Hatfield are sent by post within two working days of receipt at Potterells. We cannot control how long the postal service takes to deliver them.

Repeat Prescription Reviews

A review of your repeat medication will be necessary at intervals. We have tried to streamline the repeats process so that we do not rely on computer generated reminders.

How it Works

When your prescription is due for review please put in your prescription as normal. A doctor will look at your records. He will then decide how best to carry out the review.

You will receive a self-explanatory note attached to your prescription, which may suggest, for example:

  • you arrange to have a blood test
  • you see a GP
  • you see a practice nurse
  • you arrange a telephone appointment

This should ensure that you are only called for review when necessary and that all the blood tests necessary are carried out before, not after, the appointment.

Please allow two full working days for prescriptions to be processed unless your items are out of authorisation or any alterations requested.  If so these will take 72 hours to process, and remember to take weekends and bank holidays into account.

 
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